1. Why engage the services of HandRelay when I have an IT Department?

Utilizing the services of HandRelay enables a company to temporarily augment its existing workforce to meet workflow demands without incurring administrative overhead. By managing labor resources in this way, the company's permanent IT employees can maintain a consistent level of execution against their primary responsibilities. HandRelay's experience functioning in this capacity allows us to quickly and efficiently deliver services and effectively interface with your staff.

Back to top

2. Aren't all IT consulting firms offering basically the same services?

No. IT consulting covers a broad range of services and, unlike HandRelay; some firms are focused only in particular areas (e.g. website development) or are experienced with particular operating systems (e.g. Microsoft). Our in-depth knowledge of the IT marketplace and strength of our existing partner relationships enables us to assemble the talent required to successfully complete our assignment.

Back to top

3. What are the advantages of outsourcing IT functions versus establishing an in-house IT department?

Companies take advantage of the outsourcing option to maximize the return on their IT investment. Instead of incurring the costs associated with ramp-up time and staff turnover, they immediately and consistently benefit from the breadth and depth of the people resources and expertise that HandRelay offers. Having a "virtual" IT department provides companies with the flexibility to access our services whenever the need arises. Our familiarity with their business allows us to provide continued support and positively impact their business growth.

Back to top

4. What business is most likely to benefit from IT solutions?

All businesses, no matter how small, can use technology to their advantage. The true value of technology and the Internet is that it has provided a way to allow small and middle market companies to compete directly with large corporations.

Back to top

5. What happens once HandRelay's task/project is completed?

HandRelay takes pride in its ability to get the job done and to fulfill a client's expectations. Part of our contractual agreement with our clients is our guarantee against the workmanship completed. We offer on-going support programs to clients so they can focus their attention on managing their business.

Back to top

6. How are HandRelay's strategic relationships relevant to my business?

Since no one technology services provider can be a specialist in every facet of the business, it is critical to develop relationships with other companies like Microsoft, Novell, Cisco, IBM, etc. in the industry. These relationships enable us to stay on top of the latest technological trends and advancements so that we can strategize with our clients using the best intelligence available in the industry today. We also have the opportunity to have input on and early access to new products so that we can help our clients effectively use them from the moment they hit the marketplace.

Back to top

7. Why does HandRelay need strategic partners?

In the rapidly changing world of technology, no one consulting company can be an expert in all IT areas. Recognizing this, HandRelay developed strategic partnerships with other reliable, experienced firms/individuals whose skills set can be accessed as needed. Thus we have the confidence that we can properly manage your project and bring together the most qualified personnel to enable us to complete our task.

Back to top

8. Why should I invest in HandRelay's services when my business is successful?

All businesses, whether small or large, want to be more successful and make more money. IT is a strategic resource that helps companies work seamlessly with the outside world and maximize the efficiency of their internal staff. Investing in IT services provides a way for companies to keep pace with developments in their market and accelerate business growth.

Back to top

9. What technical certifications does HandRelay's staff possess?

Every member of our technical staff is required to obtain the appropriate certifications for their respective disciplines. The vast majority of our staff possess at least one of the following certifications; CNE (Certified Netware Engineer), MCSE (Microsoft Certified System Engineer), CCIA (Cisco Certified Internetwork Administrator), MCP (Microsoft Certified Professional), or MCSD (Microsoft Certified Software Developer).

Back to top

10. How long will it take for an IT investment to demonstrate results?

Clearly defined goals and objectives are the key to measuring the success of an IT investment. Depending on the nature of the project, this investment can pay-off almost immediately. When evaluating results, it's important to understand the 80/20 rule of technology. The first 80% you spend (generally on infrastructure) only returns a 20% value. It's the remaining 20% that delivers the 80% ROI (return on investment).

Back to top